MyStatementWall.com
Last updated January 1, 2026
Site consultation fees may be refunded when cancelled more than 24 hours before the appointment. Fees are non-refundable for late cancellations and no-shows. The credit-back condition applies only to an approved project booked within 90 days.
The 50% project deposit is refundable in full before material ordering. Once materials are ordered, deposits are non-refundable to the extent of committed materials, fabrication, and related costs.
Milestone payments, where included in the approved written scope, are non-refundable once the corresponding project stage has been completed. The final balance is due upon completion following the final walkthrough. Documented punch-list items are completed at no additional cost, and payment is not contingent on unrelated future requests.
Completed installations are reviewed at final walkthrough. If work does not match the approved scope, contact MyStatementWall within seven days so the team can evaluate the issue under the project agreement and workmanship warranty.